Most people understand how troubleshooting an "intermittent issue" with anything technical (whether automobile or computer) can be challenging.
A client has reported intermittent issues both connecting to their internal file server and slow Internet over past several days. Messages on server indicated periodic connecting problems (DNS) to websites over past few days.
Initial emergency request for ISP to troubleshoot went unanswered. Our system engineers started loosing remote connectivity to the client's server so we went onsite.
Rebooting modem (EoC) resulted in even more frequent intermittent loss of voice (hosted VOIP) and Internet service for a couple hours, which soon turned into a complete loss of voice and Internet service.
This cascaded into the internal file server (Windows SBS) also requiring repair. Restoring the server (using StorageCraft ShadowProtect) brought the internal network back online within 20 minutes, yet still no voice or Internet.
Two calls later to ISP (yes, lots of hold time and prompts), they mentioned a "Widespread service outage in Illinois that has been going on for over a week". When asked for estimated time for resolution, they had none. They suggested we look at their network status page. Neither page we see has any information whatsoever.
Our advice is to ask the experts (like CMIT among others) and chose your partners wisely.
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